Guest Services Assistant
Classification: Temporary Full-Time, Non-exempt
Reports to: Welcome Center Coordinator
Dates: Mid-May – Sept 20, 2025
Location: Snowmass Village, CO
OUR DREAM
This role operates at the cross currents on several core functions including the Welcome Center, Art Works Store and Guest Services, and requires dependability and adaptability. A contributing team member will take ownership of many of the day-to-day administrative activities in these departments, creating the foundation for the positive, supportive, creative culture that is the heart and soul of the Ranch. This role requires flexibility and the ability to resolve issues in a friendly and effective manner. Other expectations include availability during events, a keen eye for detail and follow through. We are looking for someone who enjoys supporting others in an administrative role and is happy to get involved in a wide variety of people and operations-related tasks.
About:
Anderson Ranch Arts Center is a year-round visual-arts not-for-profit, tax-exempt organization with a 55-year history of providing transformative experiences that celebrate artists, art-making and creative dialog, at the intersection of craft and the global contemporary art world. Anderson Ranch brings together both aspiring and internationally renowned artists who come from across the country and around the world to test new ideas, explore new disciplines and techniques, hone their art-making skills, engage in meaningful dialog and connect with thought leaders in the artistic community.
Anderson Ranch’s campus is an artistic community nestled among the pristine peaks of the Rocky Mountains. The Ranch campus consists of 14 buildings providing 55,000 square feet of facilities including eight studio buildings, a gallery, a lecture hall, café, store, administrative offices, a student dormitory, as well as residential apartments and cabins. State-of-the-art equipment allows cross-disciplinary experimentation within the mediums of ceramics, woodworking, photography, digital fabrication, painting, sculpture and printmaking. The campus is an oasis of renovated 19th-century cabins and barns that sit alongside contemporary designed buildings, all within the renowned cultural and recreation communities of Aspen/Snowmass, CO, and the Roaring Fork Valley.
Anderson Ranch cultivates a culture of experimentation and collaboration, offering world-class art-making facilities and equipment across diverse mediums, experienced visiting faculty and access to the highest quality staff.
Mission:
Anderson Ranch’s mission is to enrich lives with art, inspiration and community.
We achieve this by offering:
- Workshops: Providing intensive 1-3-week workshops for artists of all levels and all ages that both improve technical art-making skills and provide transformative experiences for art makers.
- Advanced Mentoring Programs: Offering three-year mentoring programs that advance artistic practice and careers in the arts.
- Artist Residencies: Providing 5 and 10-week long juried Artists-in-Residence programs, which give emerging and mid-career professional artists the time, space and resources to develop new work using our world-class facilities.
- Visiting Artist Experiences: Providing flexible and unique curated experiences to support established national and international artists seeking a retreat to experiment in new mediums or with new techniques and ideas, supported by our staff.
- Anderson Ranch Editions: An artist’s workshop and print publisher program for hand-printed limited-edition lithographs, screen-prints and etchings by established artists.
- Community Engagement: Hosting lectures, discussions, seminars and special events which build a community that appreciates, understands and supports art-making within the global contemporary art world and the human experience for both Anderson Ranch guests and the local community.
Work Culture:
- Changing Lives and Changing the World Through Art: We care about people and helping them improve their lives. We enable people to learn and grow, personally and professionally, in a challenging and supportive environment. We meet people where they are and help them reach their goals.
- Culture of Diversity & Inclusion: We learn from diversity and it makes us stronger. At the center of our mission is helping people find their whole selves in their artistic practice. We strive to live the same values in our professional lives. That includes actively embracing diversity of age, race, class, ethnicity, sexual orientation, gender identity, physical or mental ability, as well as background and experience. We approach our work thoughtfully, learn from each other and share a commitment to inclusivity.
- Rigor & Excellence: We provide the best possible experience for our community of guests, including faculty, interns, students, residents, visiting artists, volunteers, supporters and staff. We demand the best from ourselves and each other.
- Culture of Critique: We believe in a “Culture of Critique” where we offer and receive honest feedback and support each other in learning and improving.
- Culture of Results, Connectivity and Flexibility: We believe overachieving is better than overworking. We prioritize Anderson Ranch and get the job done 110% by being available when needed, by being open, working collaboratively, welcoming feedback and getting work done efficiently, effectively and on time. Once this is achieved, we enjoy the flexibility of where and when we work; we can pursue our passions, be it art-making, hobbies or special interests.
Position Summary:
The Guest Services Assistant is one of the front line points of contact for guests visiting the Ranch. It is therefore essential that they represent Anderson Ranch with a high level of integrity and professionalism, including organization, reliability and a high level of customer service. Because the Guest Services Assistant will support operations, guest services, the Welcome Center and art store, a clear understanding of and ability to maintain confidentiality, efficiency, and clear record-keeping are critical for this role. The Guest Services Assistant has responsibility for ensuring guests feel welcome, helps coordinate smooth communications between departments, assists with maintaining accurate records for art inventory, and ArtWorks store inventory along with other administrative duties.
Core Responsibilities
- Welcome Center / Guest Services: Greets all visitors, maintaining a friendly and efficient Welcome Center during scheduled shifts. Provides callers with general information. Anticipates, responds to and follows up on guest or visitor requests. Provides guests with information on Anderson Ranch Editions, gallery exhibitions and other special installations on campus and follows up if necessary. Assists with program participant housing by making welcome packets, assisting with email communications and addressing issues during their stay as needed.
- ArtWorks Store / Art Inventory: Understands the ArtWorks Store inventory, answers questions about the store and what it sells, suggesting options that fit customers’ needs and processes payments. Assist with ordering, receiving and stocking of merchandise. Assists with the Ranch ecommerce site and processes orders. Cleans store and organizes merchandise. Assists with cataloging artwork donated for the Annual Art Auction and summer Auctionettes. Assists with organizing the Finger Library and tracking library book check-out and donations.
- Administration Assistance: Contributes positively as part of a team, helping out with various administrative duties as required. Assists with daily mail drop off and pick up including sorting and cataloging any checks that are received. Receives, sorts, and distributes incoming mail, both electronic and physical. Prepares and files forms and other documents. Plays a supporting role for the logistics of internal events and meetings.
Expected Skills & Qualifications:
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Good interpersonal skills with ability to fairly resolve disputes and complaints.
- Ability to keep confidential information secure and private.
- Ability to follow directions and strong follow through.
- Proficient with Microsoft Office Suite.
- Eligibility as a Ranch driver (driver’s license and clear MVR check)
Staff Community Responsibilities:
- Community Outreach Leader: All staff members are expected to build and lead partnerships with community organizations as they relate to their area of responsibility, and to actively support the outreach efforts of other team members.
- Engaged & Supportive Team Member: All staff are expected to support colleagues and engage in the programs and events of the Ranch by attending lectures, artist talks, fundraising events, and community wide events and being available to jump in and help make them a success.
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- Support Major Fundraising & Community Events: All staff are expected to support the major annual events that engage the public and fundraisers. These are “all hands on deck” efforts and all staff are expected to participate in ways outside their normal professional functions to make them a success from set-up, to execution, to tear down.
- Professional & Personal Development: Continuing to learn and improve is a job requirement of all staff. Team members are expected to be growing, learning, and improving in their artistic and professional lives.
- Brand Ambassador: All team members are expected to comport themselves in a manner that is fitting with the organization; represent the Ranch both on and off-campus, as well as online and on social media, keeping in mind that positivity and professionalism are respected and appreciated.
Physical Requirements:
- Sedentary work that primarily involves sitting/standing, working on a computer and phone calls.
- Light work that includes moving objects up to 30 pounds.
- Typical tasks as required to actively work in art studios/facilities/offices in a historic building space with uneven surfaces, stairs, gravel walkways, etc.
Other Duties:
- The descriptions above are intended to describe the general nature and level of work being performed in this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the role.
- All personnel are required to perform duties outside of their normal responsibilities from time to time, as needed.
- This role requires a flexible schedule including evening and weekend hours as needed, and particularly intense time demands in the summer months.
- This job description may be changed or updated at any time throughout employment.
Compensation & Regular Full Time Benefits:
- Hourly Wage: $20-$22
- Paid Sick Leave
All inquiries and conversations will remain strictly confidential.
NOTE: The above is an abbreviated representation of benefits defined in the Employee Handbook, which governs all employment terms. No other verbal or written exceptions to those terms are honored without a written directive by the President and Chief Executive Officer and signed by the Chair of the Board of Trustees.
Employment requires successfully passing the pre-employment Background Check.
Apply Here
Anderson Ranch is an equal opportunity employer committed to diversifying its workforce.
